It’s very important that leaders are clear about and enforce standards of acceptable behavior. You will never win long-term in an “anything goes” environment. Winning isn’t everything. Moreover, people will get easily confused if you take a situational approach to moral and ethical issues. If something is wrong for one person is equally wrong for someone else (even in family businesses). One of my favorite quotes of all time is that “we are what we tolerate.”
Just like children whenever there is a lack of clarity people will push the boundaries to see if they are real or not. There will always be a certain percentage of the population who will want to test the status quo to get what they want. However, most of us are smart enough to realize that that without some basic rules of conduct it all breaks down and the larger group suffers. People want consistency from their leaders. They also seek guidance and direction. Never forget that you set the moral compass in your company.
The real test comes when employees who are very good at their jobs want the rules to be different for them. They figure that their level of performance should cut them some slack. Wall Street is a perfect example of what happens when this mindset gets taken to an extreme. It should never be just about the results. It should always matter how you get there.
Jack Welch used to talk alot about numbers and values. His contention was that people who hit their numbers but don’t share your values are potentially very dangerous to your company culture. My experience working with many different leaders over the years only validates this perspective. A leader has many responsibilities but one of the most important is building a strong company culture based on shared values with clear boundaries of moral and ethical behavior including treating each other with dignity and respect.
- Goldman Sachs and a culture-killing lesson being ignored (management.fortune.cnn.com)
- Leadership Thought #321 – There Is Such A Thing As Right and Wrong (edrobinson.wordpress.com)
- Lessons Every Child Should Learn (riverbendbh.com)
- Leader and Follower (thinkingbookworm.typepad.com)
- Evolving morality? (conversationinfaith.wordpress.com)
- The Top Ten Management Primer on Business Ethics: All That You Need to Know About The Good, The Bad, and The Ugly of Business Management Ethics (bizcovering.com)
- Study posits a theory of moral behavior (esciencenews.com)
- Situational Ethics (oelwingo.wordpress.com)
- 10 Reasons to Focus on Company Culture (incentive-intelligence.typepad.com)
- Where are the morals in business? Adam Smith would not be happy! (abell2live.wordpress.com)
- Finding Our Moral Compass (my.psychologytoday.com)
- Culture Change? Clarify Your Values (hroutsider.com)