The leader of an organization always sets the tone. Never forget this fact. I am often slightly bemused when I hear a leader complain about the state of things in their organization. It’s almost as if they remove themselves from the equation. They wonder how things have devolved to this point as if it is some deep mystery when all they have to do is look in the mirror. Your people are a reflection of your hiring decisions; the quality of your meetings is directly related to how you lead them and model this behavior for others; missing deadlines is a reflection of what you are willing to tolerate in others and yourself; a lack of focus almost always starts at the top; teamwork only ever happens when the coach sets the expectations and creates the conditions for this to happen; optimistic or pessimistic cultures are usually a reflection of leader’s point of view; etc.
When confronting difficult situations or problems that you are unhappy with in your business or nonprofit, look inside yourself first, before passing the blame to others. If you are willing to take FULL responsibility for what’s taking place in the environment that YOU have created, then you have a fighting chance of making positive changes. The bottom line is that organizational culture is a direct reflection of the characteristics and behaviors of the leader. Dysfunctional work environments are the product of dysfunctional leadership performance. Cultural change requires leadership behavioral change. You can complain all you want, but the truth is that it all starts and ends with you.
I encourage you to think about how you are showing up each day. Are you a motivating force or de-motivating force? Do you smile and create positive energy or walk around with the weight of the world on your shoulders? Do you successfully engage in honest difficult conversations or are you a master at passive aggressive behavior? Do you visibly enjoy the people you work with or is it clear to those around you that you merely tolerate them? Are you excited about customer service and doing good work or are you simply in it for the money? Are you staying focused on what’s most important or constantly being distracted and diverted by things of lesser importance? Have your surrounded yourself with sycophants who regurgitate what you want to hear or are you open to alternative points of view and new thinking?
Leadership is first and foremost about personal responsibility. Your organization is only ever a reflection your behaviors and decision-making. You get to set the tone: good, bad or otherwise. Then you have to live with the consequences.